The WTS Team
Gary can be reached directly at
Scott can be reached directly at
+1.301.622.7800, ext. 103.
In addition, he is responsible for site software selection, specifically client and staff systems that provide data and reports essential to efficient spa and health club management. Mr. Krosnowski works closely with our clients and staff, ranging from architects and developers to general managers and spa directors, to develop and implement the most appropriate and cost effective financial and information technology systems and procedures.
Mr. Krosnowski graduated from the American University in Washington D.C. with a Bachelor of Science in Business Administration with focus in Accounting and Finance.
Ralph can be reached directly at
+1.301.622.7800, ext. 116.
Kim can be reached directly at
+1.301.622.7800, ext. 161.
As Senior Vice President for WTS based in New York City, Kim’s primary responsibilities include developing the local market and new business opportunities while overseeing international accounts. Kim also assists in the development of new spa concepts and provides advice to WTS clients on retail sales and marketing.
Jackie can be reached directly at
+1.301.622.7800, ext. 119.
Chris can be reached directly at
+1.301.622.7800, ext. 134.
Janice can be reached directly at
+1.301.622.7800, ext. 178
Susie can be reached directly at
+1.301.622.7800, ext. 110.
Catherine can be reached directly at
+1.301.622.7800, ext. 125
Most notably, under her direction, Eau Spa received the coveted Forbes Five-Star rating for three consecutive years, one of less than 60 spas in the world to receive this prestigious honor. Loyal to the WTS International family since 2010, Catherine received the 2016 WTS Manager of the Year Award as the Spa Director at Eau Spa at formerly The Ritz-Carlton, Palm Beach and presently Eau Palm Beach Resort & Spa in Palm Beach, Florida, and served prior at My Spa at the Intercontinental Hotel in Miami, Florida. Her list of accomplished positions includes Vice President of Health & Wellness for Carillon Miami Wellness Resort, IBS spa software consultant in Richmond, Virginia, Medical Spa Director and Assistant Athletic Director at the Atlanta Athletic Club, and onboard Spa Manager with Steiner Leisure in the Hawaiian islands. In addition, Catherine also worked for the Birmingham News/Birmingham Post Herald in Birmingham, Alabama, earning her way from a Marketing Coordinator to a President’s Award winning Advertising Account Executive.
Throughout her career, and as a frequent award winner, she has been repeatedly recognized for excellence in content creation, social media, training, revenue growth and management, standard operating procedures creation, membership management, account maintenance, problem solving, and sales staff support. She earned a BFA in Fine Arts from Clemson University and as an MFA candidate at the University of Alabama, she has participated in specialized fine arts studies semesters in India and Italy, and is a graduate of ITM in Chaing Mai, Thailand.
Catherine continues to set a high bar in the highly competitive spa and hospitality industry, overseeing WTS luxury spa training with expertise in Five-Star standards. She works with the entire portfolio of WTS spa and wellness clients throughout the world. Catherine was just named a 2018 American Spa Magazine “Top 5 Spa Influencers.”
Abhishek can be reached directly at
Under his direction, properties he has worked with have won frequent notable awards including Condé Nast Traveller’s Best Overseas Spa Retreat as well as Best Destination Spa for Oasis Spa at The BodyHoliday, St. Lucia, Caribbean (2011) and, Conde Nast Traveller’s Favourite Hotel Spa in India (2014) and Travel + Leisure’s Best Destination Spa in India (2015) for ESPA at The Leela Palace, Udaipur, India. As Vice President, International Operations, he is responsible for operations and business development for WTS International, working primarily in Asia and the Middle East.
John can be reached directly at
+1.301.622.7800, ext. 124
Amy can be reached directly at
Jamie can be reached directly at
Henry can be reached directly at
+1.301.622.7800, ext. 115
As a WTS Corporate Operations Director, Henry is responsible for overseeing multiple mid-Atlantic accounts while also helping WTS with implementing major staff training initiatives including the WTS Learning Management System and Virtual Classroom.
Jenna can be reached directly at
+1.301.622.7800, ext. 142
Notable accomplishments include her role in guiding the Canyon Ranch team to the Leading Hotel and Spa designation, her contributions as clinical researcher and co-author for the Journal of Occupational Medicine publication on the impact of health screening and coaching in cardiovascular risk reduction, recognition as a Ritz-Carlton 5-Star Leader and her long term participation in the Pan Mass Challenge, a 2-day Massachusetts charity cycling event to benefit clinical cancer research for The Jimmy Fund and Dana Farber Cancer Institute.
As a Corporate Operations Director for WTS’ Spa Division, Jenna oversees clients in the Northeast region of the United States.
Evan can be reached directly at
+1.301.622.7800, ext. 147
Evan Terry has over 25 years of experience in business management for golf, fitness, lifestyle and wellness properties. Evan comes to WTS with a strong background in fitness and racquet sports programming together with best practices of daily operations management.
Most recently Evan, was a Regional Director for multiple west coast private country club properties where he provided support to on-site management for fitness and racquet sport divisions. Evan has worked directly with General Managers, Club Directors and Club Board Members with a strong communication based partnership in all areas of club growth, member satisfaction and retention.
Evan was extensively involved in the development and implementation of Virtual Exercise and heart rate monitored training for private country club programing for members to maximize the benefits of results based personal training. Evan has strategic relationships with national fitness equipment manufacturers to maximize cost savings.
Early in his career, Evan spent many years as a racquetball player where he earned national titles as a top ranked singles and doubles player; he also represented the United States as a member of the US National Racquetball Team. When Evan is not working he enjoys keeping up with his own fitness goals, and spending time with his wife and their three sons.
Evan will utilize his vast skills working with multiple WTS fitness, wellness and lifestyle sites in the Southwest and Western regions of the US.
Valerie can be reached directly at +971 50 288 0736.
Valerie has enjoyed a career of almost 20 years in the luxury wellness and beauty arenas including beauty services, beauty retail, salon, spa, aesthetics and wellness real estate. Valerie was integral in development of the highest level of luxury branding within Emaar Hospitality Group, which earned “Best Unique Experience Spa” and “Best Luxury Destination Spa” in the World Luxury Spa Awards 2018.
Her career started with LVMH – Christian Dior (Perfume Division), where delivery of luxury experiences and impeccable guest services was uncompromising. Her work in the beauty and spa industries took her from practical and managerial experience in UK salons up to destination spa board director level. Her experience gave her a solid foundation for delivering exceptional results in services ranging from conceptual idea development and space planning to operational procedures and systems, furnishings and equipment, the creation of cutting edge spa menus, management and staff recruitment, and the introduction of new therapies.
Valerie is highly regarded throughout the industry and is often asked to join advisory boards and consult for professional, trade and commercial organizations.
Mary Lynn can be reached directly at
+1.301.622.7800, ext. 144.
A graduate of Moore College of Art and Design, Mary Lynn is a licensed interior designer, having passed the profession’s benchmark NCIDQ exam for professional excellence and is skilled in AutoCAD and concept design. She is also LEED accredited, always working to incorporate sustainable building practices into her designs. Additionally, Mary Lynn’s background extends further into the health and wellness field as she is a certified yoga instructor involved in teaching people with special needs in the local community.
Susan can be reached directly at
+1.301.622.7800, ext. 120
Susan received a B.S. in Interior Design from Virginia Tech. Upon graduation, she focused on promoting wellness in healthcare facilities through evidence based design and sustainability. A LEED accredited professional, she has extensive knowledge about sporting facilities, having contributed to gymnasiums, stadiums and field houses while working in the education sector. She excels in Revit, AutoCAD, Sketchup and InDesign. Susan’s enthusiasm for fitness has led to her participation in numerous centuries (100 mile bike rides) and triathlons.
Theresa can be reached directly at
+1.301.622.7800, ext. 143
Theresa graduated from Chatham University with a B.S. in Interior Architecture and brings a wealth of wellness activities to the position of Project Designer. She is proficient in AutoCAD, Revit, Sketchup and other software related to design. Swimming and aquatics have been a lifelong pursuit, and a passion for hiking and outdoor adventuring in our national parks are among her latest wellness activities.
Mary can be reached directly at
+1.301.622.7800, ext. 105
Mary first joined WTS in 2006. She has worked in various roles as a Pre-Opening Task Force Member, Transition Manager, Interim Spa Director and Recruiting Specialist. She also took the lead in the development and implementation of the WTS Preferred Vendor Program and coordination of WTS’ internal communications. In 2011, Mary was promoted to Spa Director at Aura Spa & Salon in the four-diamond Hilton Richmond Hotel and Spa. As Spa Director, Mary was responsible for all spa marketing and daily operations, significantly increasing revenues year-over-year during her time there. In 2013, Mary returned to corporate headquarters bringing operational expertise to her role as Marketing Communications Manager before becoming WTS’ Director of Marketing in 2018.
Pam can be reached directly at
+1.301.622.7800, ext. 139
As the Content Marketing Director, Pam’s primary responsibilities include developing high-impact marketing materials, both print and digital, as well as promotions and events, to help WTS clients build consumer participation and increase revenue.