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WTS International Collaborates with Natura Bissé on Their First Branded Luxury Spa in London

WTS International (WTS), the world’s leading spa, wellness and lifestyle consultancy and management firm, is pleased to announce its partnership with Natura Bissé in opening their first luxury branded spa in London, UK.

Natura Bissé, named the World’s Best Spa Brand in the 2018 World Spa Awards™, has just launched its first global stand-alone day spa in London, UK.

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Natura Bissé London

Founded in 1979 by Ricardo Fisas, Natura Bissé entered the skincare universe through professional skincare spas and is engaged in more than 7.5 million annual treatments in leading spas and luxury resorts worldwide. The brand embodies sophisticated elegance and thanks to the expertise of its skilled therapists, building and maintaining close partnerships between products and service skill. Today, the five-star Forbes accredited brand can be found in selected retailers, beauty centers and luxury hotels in 36 countries.

The first global stand-alone day spa is located in The Village, the luxury shopping area within the Westfield London shopping center, which is now the largest shopping mall in Europe. Natura Bissé joins leading fashion houses including Burberry, Gucci, Louis Vuitton, Tiffany & Co., and more, for the ultimate in bespoke retail. The spa features a boutique area where consumers can access the entire Natura Bissé skincare line in one place for the first time.

Sali Flores, UK MD of Natura Bissé, said of the new opening, “We are delighted to be opening this first stand-alone spa for the Natura Bissé brand here in London and grateful to count on the constant support of WTS. It is an important milestone for the company and I am thrilled that it is on UK soil! Westfield is a key shopping destination for global travelers and we are delighted to be present in The Village as the only spa brand offering unique experiences to both tourists to London and the UK consumer alike.”

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Natura Bissé London

The spa, designed by Spanish architect Juan Trias de Bes, has three treatment rooms pumped with 99.9% pollutant free ‘pure air’ to cleanse the body, mind and soul from the city outside. The extensive spa menu boasts results-driven treatments for body and face that blend science and technology with luxury protocols and signature touches. Treatment options include an exclusive Signature Diamond Chrono-Lift Treatment, an unrivalled experience that includes essential aromas, masterful techniques and innovative ingredients; the Diamond Experience Life Infusion Ritual that promotes firmness and elasticity and dramatically reverses premature ageing; The Cure facial for soft, clear and radiant skin; The 3D Collagen Shock facial for outstanding lifting and plumping effects; and The Skin Comfort treatment for sensitive skin needing tender care. Body treatments include Shopping Recovery to soothe tired legs and feet, the Citrus Drench and the O2 Body Perfection, which revitalizes and renews skin.

Shoppers short on time can also enjoy targeted express treatments like an instant facial or mini massage. Focusing on a specific area of concern, express treatments are between 20 and 30 minutes long and leave guests relaxed and refreshed.

WTS International, for over 45 years, has been the world’s leading consulting and management firm for spas, wellness and lifestyle facilities. Today, WTS provides design consultancy, pre-opening services and management for spas and leisure facilities worldwide.

Gary Henkin, President, WTS International, comments, “We are thrilled to be collaborating with Natura Bissé on the opening and operation of their signature branded spa in the London market.”

For more information, or to request high resolution images for this piece, please contact us at [email protected].

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WTS International 2019 Trend Report

As a worldwide spa, wellness and lifestyle consulting and management company, we are consistently identifying new trends in the leisure market. We are pleased to share the following trends with you.

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1/ Medically based fitness centers will offer comprehensive health “prescriptions.”
Fitness centers will add medical staff, including exercise physiologists, physical therapists, and nutritionists, to work alongside personal trainers. After accessing a client’s health, the comprehensive care team will work together to provide medically based exercise and lifestyle regimens to promote overall wellbeing.

2/ Spas will provide holistic therapies that go way beyond facials and massages.
Spas will offer an integrative approach to reducing stress and balancing the body. Ancient treatments that are still outliers to most spa menus will become mainstream. You’ll see Ayurveda consultations, cupping, Reiki facials, crystal healing, and craniosacral therapy seamlessly incorporated into spa packages.

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3/ Pools will be transformed from splash zones to floatation therapy studios.
Floatation therapy will be used to promote relaxation and allow the mind to take a break from sensory overload. Coupled with guided meditation, floatation can help with stress, pain relief, and better sleep.

4/ Wellness retreats will focus on balancing Zen with fun.
Wellness retreats will not be about limiting yourself to yoga, spa services, and kombucha. New retreats will offer plenty of group ex but also adrenalin-pumping hikes, clean cocktails, and live music. Also, many getaways will focus on meditation, happiness, and finding purpose.

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5/ CBD oil will appear in massages and facials and be infused in everything you drink.
CBD—cannabidiol, derived from hemp plants—is one of the buzziest wellness ingredients. Although it doesn’t generate an actual buzz (CBD doesn’t contain THC), it can be used internally and externally to promote relaxation, reduce anxiety, and reduce inflammation.

6/ Recovery treatments (think deep stretching and foam rollers) will become key to boosting performance.
Off days will become as important as workout days. Structured recovery sessions can help reduce soreness, loosen tight muscles, and increase range of motion. Boutique stretch studios are opening that focus solely on manually stretching clients. Also, gyms will offer sessions with trained staff to provide active stretch therapy to help enhance recovery and fend off injuries.

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7/ Guests will expect highly personalized experiences.
Tailor-made spa experiences can include everything from tea types to a preferred aroma, music choice and customized Ayurvedic oils. Workouts will also meet individual needs and desires. Facilities need to transition from a passive location to an active space where guests can control their experiences.

8/ “Spirit” will take priority over mind and body.
The number of people suffering from anxiety and depression has increased. Wellness treatments and exercise can make a positive impact on mental health. Adding guided meditation, yoga, and therapeutic massage therapies can help people cope with stress and teach techniques to promote mental wellbeing.

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9/ Salt therapy will be used to boost the immune system and slow the aging process.
Salt therapy (or halotherapy) has many known benefits. Facilities are adding salt chambers to further relaxation, improve overall health, and improve the appearance of skin. Halotherapy is also known to counteract the exposure to pollutants and helps detoxify the lungs.

10/ Human wellness will be connected to the reduction of the carbon footprint at each facility.
People have started to connect their personal wellness to the health of the planet. With more facilities offering nature-based programs, a direct correlation between green space and how their gym or spa affects the environment is more important. Facilities that decrease their water consumption and their waste stream see it’s good for business and supports their clients’ personal wellness and sustainability goals.

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11/ Mashing work and working out.
Work-place wellness increases productivity. Companies in high-stress industries have integrated relaxing elements into the workspace, including soothing spaces, meditation apps to help disconnect at breaks, fitness club memberships, and short workouts to schedule between conference calls.

12/ Large fitness centers will act like small boutique studios.
Small classes are the trend, and big gym brands are responding. You’ll see big spaces creating small studios offering barre or cycling to cater to all kinds of clients. This approach caters to the customer rather than what was most efficient to the fitness center.

This trends report was developed by these WTS industry experts:
Katrina Morrison, Spa Director, [email protected]
Marko Dmanjanovic, General Manager, LivingWell Washington Hilton
Kim Matheson, Senior Vice President, WTS International
Henry Gudelsky, Corporate Operations Director, WTS International
Wayne Brouhard, General Manager, Millenium Family Fitness
Diane Serrano, Spa Director, Spa at Trump Waikiki
Kaitlin Novello, Activities Manager, Eau Spa
Caroline Wilmot, Spa Director, mySpa Miami
Mary Winter, Spa Director, Westin Sarasota
Marina Mitkovic, Spa Director, Lorien Hotel & Spa
Ben Batista, Spa Manager, Baccarat Hotel
Jeremy Aniciete, Fitness Director, Fitness Club at the Spa at Trump Chicago
Lisa Simmons, Spa Director, Blue Harmony Wyndham Bonnet Creek
Jenna Laramee, Corporate Operations Director, WTS International
Jamie Wolf, Corporate Operations Director, WTS International
Katie Rozinski, Spa Director, Spa at Trump Chicago
Kealy Teatum, Spa Director, Oceana Bal Harbour
Vanesa Paz, Spa Director, Eau Spa
Colleen Beck, Lifestyle Director, Affinity Community
Saige Robb, Fitness and Tennis Director, Eau Spa
Chris Griebe, Senior Vice President, WTS International
Charlotte Housego, Operations Manager, Eau Spa
Alison Colbert, Spa Director, Pallavi Luxury Spa
Stella Gustafsson, Executive Director of Spa Operations, Crystal Life Spa
Laura De La Rosa, Spa Director, Spa at Trump Doral
Katherine Brookshire, Director, Park Grove Wellness Center
Rachel Vague, Spa Manager, Sonoran Spa Westward Look Resort

For more information, or to request high resolution images for this piece, please contact us at [email protected].

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WTS International Promotes Janice Nichols to Senior Vice President of Spa Operations

WTS International (WTS), the spa, fitness and lifestyle consultancy and management firm, has named Janice Nichols as the new Senior Vice President of Spa Operations.

Nichols brings more than 30 years of experience in the beauty and wellness industry. Her depth of knowledge of spa operations and revenue generation, along with her proven ability to build high-performance teams, will be critical to WTS International’s continued growth in the wellness sector.

“Janice’s expertise and the ability to build relationships is key to WTS International’s success,” said President and founder Gary Henkin. “We’ve expanded our senior leadership team this year and Janice’s new role will further ensure that we have a world-class team in place.”

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Most recently, Nichols represented WTS International as a Corporate Operations Director overseeing the spa operations for a large portfolio of accounts. Previously she worked in sales, marketing and spa operations for Elizabeth Arden, the Aveda Corporation, and as the VP, Spa Division for Sport & Health Clubs.

On her new role, Janice says, “Our goal in 2019 is to build a strong, collaborative team of Corporate Operations Directors to drive robust top and bottom line revenues and to deliver an exemplary guest experience.”

As Senior Vice President of Spa Operations, she will be responsible for maintaining successful operations for more than fifty spas, providing exceptional guest experiences, and further improving financial performance at all WTS facilities.

For more information, or to request high resolution images for this piece, please contact us at [email protected].

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12 Facebook Tips for Spas that Help Make More Friends and More Money

Every business needs an online presence. Your current and potential clients are there, so you need to be there too. In fact, according to we Are Social’s annual Global Digital Report, over 3 billion people around the world currently use social media. For brands, social media marketing is affordable, effective and, if done right, a critical part of your marketing strategy that will drive leads and sales. The best (and easiest) ways to increase your spa’s social media presence and achieve your revenue goals:

Less is more.

Choose one or two platforms only and think quality over quantity. It’s better to stay focused and post less often than to spread yourself too thin. All of the social media sites have advantages but Facebook is still the best place to start. Now that Facebook and Instagram are owned by the same company, you can link your accounts and the same post will show on both platforms.

The basics.
Whether you are building your Facebook page for the first time or it’s been established for a while, don’t forget the basics. Your profile photo is the face of your company. Use your logo or a photo that best represents your brand. Your cover image is free advertising; use it to promote a special or a seasonal treatment. Also, there is a new call-to-action feature you can add to the top of your profile. This is a quick way for customers to get in touch. You should also check and make sure your “about” section tells a compelling story about your spa using relevant keywords. Search engines pull from this section for organic search, which will increase your chances of falling higher in the rankings.

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Share reviews.
Facebook has a rating system that allows customers to share their experiences. People trust online reviews. It’s as if a friend has given them a personal referral. This is a powerful way to attract new business. Also, many email software programs can integrate with your Facebook page making it easy for customers to become reviewers. With those two quick additions, your review numbers will skyrocket and so will the trust in your brand.

Pay to play.
In order to reach new potential customers on social media, you are going to have to pay. Fortunately, advertising costs are low. You can “boost” a post or pay for an ad for as little as $10. You don’t need to use paid advertising for all your posts, just the content that adds the most value to your customers and your brand. This is also a great way to get past the engagement algorithm Facebook recently launched. Boosted advertisements don’t fall within the parameters, keeping your content front and center to your target markets.

Cross promote.
Look at all your marketing communication tools—e-newletters, mailings, social media, flyers and brochures—to make sure they leverage all channels of your brand. Include your social media buttons in your email communications or link to your spa menu on social media. This will strengthen your presence and give your customers different ways to communicate with you.

Build partnerships.
One of the easiest ways to increase your social media presence is by utilizing partnerships. First, look at the companies closest to you. Are you located in a hotel or near other companies with an established social media presence? Collaborate on social campaigns to leverage each other’s followers. Try serving a food item or a cocktail from the bar next door at your next event. Tag them in your post and ask your new friends to share it. This strategy will let their followers know they recommend you, which will build trust in your brand. You can follow this same strategy with well-known wellness leaders, fitness instructors, makeup artists and other influencers.

Be the talk of the town.
One quick way to build excitement around your brand is by creating a Facebook event. Many people don’t know that once someone indicates that they are interested or going to an event, it will show up on their friend’s Facebook pages and extend your reach further. Also, on your Facebook page, events receive priority and are posted at the top.

Game changer.
Running a Facebook contest can be a game changer for growing your business. You have to follow Facebook’s rules (that change often), but in return you’ll gain new likes and followers. One example of a successful campaign is a “Like and Comment to Win” Contest. You could ask, “Which treatment would you most want to have?” with photos of a massage, facial and mani/pedi. If Facebook users like and comment with their choice, they would have a chance to win the service they chose. Make sure you keep the language simple and clearly state when you will be posting the winner. This would be a great post to boost!

By Pamela Bucklinger, WTS Content Marketing Director

For more information on this piece or other WTS International news, please contact us at [email protected].

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Jenna Laramee Brings Extensive Experience in Health and Wellness to WTS International

WTS International (WTS), the spa, fitness and lifestyle consultancy and management firm, has named Jenna Laramee as the new Corporate Operations Director for the Spa Division.

Jenna Laramee joins WTS after serving in spa and fitness director roles with Hyatt, Ritz-Carlton, and Canyon Ranch Miami. Laramee holds a BS degree in Nursing and has been a group fitness instructor for over 20 years. Her accomplishments include leading the Canyon Ranch Spa Team to the Leading Hotel and Spa designation, co-authoring a journal publication on the benefits of biometric health screenings in health risk reduction, and cycling in the Pan Mass Challenge event for 15 years with her sister and cancer survivor while raising funds for clinical research. Laramee’s extensive wellness experience is an ideal fit for WTS.

Gary Henkin, President of WTS International, said of Laramee, “We’re delighted to welcome Jenna to our corporate team in her role as Corporate Operations Director for our Spa Division. Jenna brings to us an impressive skill set in all aspects of health and wellness, customer service, and facility operations. We’re excited to welcome her to the WTS family.”

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Laramee’s role will also include assuring the company’s continued success in spa management. With her medical background and exceptional customer service experience, Laramee can set the new standard in wellness programming for WTS clients, guests, and communities.

“Joining the WTS International organization, a renowned leader in spa, fitness, and lifestyle is truly an amazing opportunity in my professional career. I’m grateful to be part of an expert team where the exchange of ideas, drive for success, and guest and client satisfaction is a daily focus. I feel I can be most impactful by adding value across WTS facilities in preventative health and wellness,” said Laramee.

For more information, or to request high resolution images for this piece, please contact us at [email protected]onal.com.

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WTS International Works With Metro Development Group to Create a Slice of Paradise in Pasco County

WTS International, the spa, fitness and lifestyle consultancy and management firm, has won a contract to manage the watersports and community lifestyle programming for the Epperson Community, on behalf of Metro Development Group at America’s first Metro Lagoons by Crystal Lagoons.

Located in Wesley Chapel, Pasco County, Florida, the seven-acre, purpose-built lagoon, with its crystal clear blue waters, forms part of the Epperson master-planned community, the first ‘smart gigabit’ community in the U.S.

Epperson is part of the Pasco County Connected City Corridor, which has been built from the ground up on a framework of the fastest internet and WiFi speeds available, for the very best 21st-century live-play-work model.

The Metro Lagoons by Crystal Lagoons offers residents the opportunity to live a coastal lifestyle inland, in a development which includes private cabanas, a swim-up bar, yoga lawn and family beach.

Commenting on their work together at Epperson, Eric Wahlbeck, MD of Metro Development Group, says: “I’m very excited to be working with a trusted firm like WTS International on Metro Development’s first Metro Lagoons by Crystal Lagoons, where we’re offering a slice of paradise to residents.

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We’re collaborating toward a common vision to create a dynamic lagoon lifestyle that will bring an elevated level of luxury experiences to our resident families of the Epperson community. With over 45 years of leisure experience we couldn’t think of a better partner with which to embark on this new endeavor.”

WTS first engaged with Metro Development Group in 2016 to provide design review and programming consultation services and, earlier this year, agreed to provide pre-opening and management services for Epperson’s Metro Lagoons by Crystal Lagoons.

Describing the collaboration, WTS’ Corporate Operations Director Amy Gallogly, says: “WTS is thrilled to have been selected to pre-open and manage Metro Development’s first Metro Lagoons by Crystal Lagoons’ community. The Epperson Lagoon is a unique place and we’re delighted to be a part of this ‘first’ in the U.S.”

The facility recently held its grand opening celebration to mark the completion of the Crystal Lagoon and with global ambassador and Olympian Michael Phelps in attendance, showcased its offering to thousands of residents and guests, including swimming, kayaking, stand-up paddle-boarding and small boat sailing.

Gallogly adds, “Our newly-established partnership with Metro Development and Metro Lagoons will allow us to showcase this world-class amenity to prospective home buyers in the South Florida market. In addition to running the day-to-day operations of this 7.5 acre lagoon, our highly-skilled lifestyle team will be implementing a wide variety of events and programs that will demonstrate all that the Epperson Lagoon community has to offer.”

For more information, or to request high resolution images for this piece, please contact us at [email protected].

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WTS International: Creating New Spa Experiences at Ocean Edge Resort

WTS International, the spa, fitness and lifestyle consultancy and management firm, is working in collaboration with Ocean Edge Resort & Golf Club to create new spa experiences for members, guests and locals at its Beach House Spa.

Located in Cape Cod, Massachusetts, the Beach House Spa at Ocean Edge has been skillfully designed to capture New England charm and combine it with urban sophistication. The variety of treatments available make it a unique offering.

Commenting on the new agreement, Kim Matheson, WTS Senior Vice President, says: “WTS International is thrilled to be collaborating with Ocean Edge Resort & Golf Club to deliver a world-class spa and retail experience. Our team of highly-trained specialists played a vital role in the pre-opening process, providing support in recruiting and training staff, creating a spa concept and philosophy, developing a treatment menu, offering marketing support, and financial forecasting and budgeting services. The Beach House Spa is a gorgeous space and we are honored to be part of the Ocean Edge Resort & Golf Club team.”

Signature treatments are inspired by the ocean, circadian rhythms and the power of the tides and combine elements of the sea with oxygen, botanicals and innovative technology.

Matheson explains, “WTS has worked to elevate the spa experience and bridge the gap between the spa and hotel. Our objective is to continue to have a successful relationship with Ocean Edge, collaborating with their team to create an exceptional spa experience and hotel packages.”

The spa also offers a curated selection of products and services to cater to guests’ needs, including an aroma journey experience, massage therapy, hair, makeup, nails and a lifestyle boutique.

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In its role providing seamless management of the spa and closer collaboration with the hotel and membership teams, WTS is also confident it will be successful in attracting the best staff to the operation.

As Matheson says, “We’re confident we’ll be the preferred spa employer on Cape Cod, because we’ll be providing ongoing training, competitive compensation and our spa will be open year round, as opposed to the many that close in the slow season.”

Ocean Edge Resort’s General Manager, Robert J Newman, says, “WTS International brings a wealth of experience in the spa industry to our resort. WTS will be collaborating closely with Ocean Edge to ensure our guests, members and the local community receive the highest level of care and customer service.”

Ocean Edge Resort & Golf Club offers two accommodation choices – The Mansion at Ocean Edge and The Villages at Ocean Edge.

The range of amenities available make Ocean Edge perfectly suited for both leisure and business travellers, as well as a perfect destination. The resort offers a large variety of activities, including a Nicklaus-designed golf course, tennis, biking, kayaking and children’s programs, as well as world class dining options.

To see more images of The Beach House Spa, visit our gallery.

For more information, or to request high resolution images for this piece, please contact us at [email protected].

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WTS International Names Catherine Warren as Corporate Operations Director, Spa Division

WTS International is thrilled to announce the appointment of Catherine Warren as Corporate Operations Director, Spa Division.

A well-known and highly regarded figure in the spa and fitness community, Warren is a frequent award winner who has been part of the WTS International family since 2010.

She was the recipient of the 2016 WTS Manager of the Year Award, as the Spa Director at Eau Spa – formerly The Ritz-Carlton, Palm Beach. Under her direction, Eau Spa received the coveted Forbes Five-Star rating for three consecutive years, making it one of only 60 spas in the world to receive this prestigious honor.

Warren was recently named as one of the ‘Top 5 Spa Influencers’ by American Spa Magazine. She’s a regular contributor to a number of beauty, spa and wellness publications, a guest expert on South Florida TV and is a regular speaker and presenter at international industry conferences.

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Warren has also acted as creative director of prominent events such as Eau Spa Mad Hatter’s Party, the Palm Beach Film Festival’s ‘Old Hollywood’ event, the Leukemia and Lymphoma Gala Kick-Off, and the Worth Avenue Yachts’ ‘Spa Yacht Hop.’

In her new position at WTS, Warren will oversee a portfolio of accounts utilizing her considerable skill-set in areas including strategy creation and implementation, resource management, brand development and the integration and management of assets.

Commenting on the appointment, Gary Henkin, President of WTS International, said, “Catherine Warren brings a wealth of experience to our firm. She truly understands the luxury spa market and will be collaborating very closely with our spa directors in her new role. I’m thrilled to have her representing our company at a corporate level.”

An alumnus of Clemson University, Warren earned a BFA in Fine Arts and as an MFA candidate at the University of Alabama, she participated in specialized fine arts studies semesters in India and Italy, as well as being a graduate of ITM in Chiang Mai, Thailand.

She has been recognised for excellence in a range of areas, including content creation and social media, training, revenue growth and management, the development of standard operating procedures, membership management, account maintenance, problem solving, and sales staff support.

Her career includes a number of high-profile positions, including vice president of health & wellness for Carillon Miami Wellness Resort, IBS spa software consultant in Richmond, Virginia, medical spa director and assistant athletic director at the Atlanta Athletic Club, and on-board spa manager with Steiner Leisure in the Hawaiian islands.

“I’m delighted to join WTS,” said Warren. “I’ve learned so much and really grown as a professional with WTS and I truly respect and appreciate the integrity, pursuit of excellence and innovation that only this company can boast. It’s such an honor to be able to work for the best in the industry. I feel such an allegiance to the entire WTS family, and there’s nowhere I would rather be.”

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Chris Griebe Brings 20 Years of Health and Wellness Experience to WTS International

WTS International, the spa, fitness and lifestyle consultancy and management firm, has named Chris Griebe as the new Corporate Operations Director for the Recreation and Fitness Division.

A veteran of the public and private health and wellness fields for some 20 years, Griebe has worked as a personal trainer, fitness director, general manager and regional director.

His success in managing multi-site wellness centers, including private clubs and national fitness resorts and his expertise in large-scale, multi-site operations and new business acquisition is an ideal fit for WTS.

In his new position Griebe will support WTS sites by focusing on providing exceptional customer service training and developing innovative, results-driven wellness programming, with the aim of building membership and income-generating activities within the recreation and fitness division.

Gary Henkin, President of WTS International, said of Chris, “We’re delighted to welcome Chris Griebe to our corporate team, in his role as corporate operations director for our Fitness and Recreation Division. Chris brings to us a wide experience in all aspects of health/fitness and wellness facility operations, including membership promotion, program development and daily management. We’re fortunate to have him representing our firm.”

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Griebe’s new role will also see his direct involvement in assuring the company’s continued success and growth through business development and outreach.

With an eye for exceptional service and wellness, Griebe is especially keen to set the standard in recreation and fitness management, by combining WTS’s reputation for delivering outstanding service with the company’s health and fitness programming, in order to improve outcomes for WTS clients, residents, members and communities.

“In my new role, I’m most excited to work with sites nationwide to provide comprehensive wellness programs that will positively affect the health of individuals and the community,” said Griebe.

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WTS International Client Wins Prestigious Gold Award for Lifestyle Program

WTS International (WTS), the spa, fitness, lifestyle consultancy and management firm, is celebrating a longstanding client’s recent accolade.

Connerton Community, a master-planned community near Tampa, Florida, has won a prestigious national Gold Award at the National Association of Home Builders’ (NAHB) National Sales and Marketing Awards gala for Best Lifestyle Program in a Community.

Known as ‘The Nationals,’ the awards honor the best in the building industry for their determination, integrity, creativity and endurance.

Extending over 4,800 acres, Connerton is Pasco County’s largest master-planned, mixed-use community, where WTS currently manages the community’s 10,000 square-foot clubhouse, Club Connerton, and its lifestyle programming.

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Commenting on the company’s involvement, WTS Corporate Operations Director Amy Gallogly said: “WTS has had a wonderful partnership with Connerton for the past 12 years. In 2007 we were engaged as design consultants and to deliver pre-opening services for Club Connerton. Once it opened in 2008 we began managing the amenity center and still operate it to this day.

“In 2017 we added management of the Welcome Center, exposing and educating prospective buyers and realtors about all that Connerton offers and the numerous benefits of this growing community.”

Connerton combines community living with life enrichment and social programs for all ages, together with the beauty of natural, protected spaces with parks and miles of nature trails and boardwalks for biking and hiking.

In addition, its clubhouse, with resort-style pool and fitness center, serves as the community’s social hub where families gather for a day of sun and splashes, or make use of the Fit & Flourish room with all the latest exercise equipment, and yoga, and other group fitness classes.

There’s also a Kidz Zone club for children and the Conner Town Café for snacks and beverages, as well as three tennis courts, a sand volleyball court and basketball court adjacent to the pool. An outdoor amphitheatre and stage for concerts, bands and watching fireworks completes the mix.

Under the guidance of WTS, Connerton offers more programs, events and activities than any other community in the area, enjoyed each day by more than 1,500 residents. As Gallogly explains: “The WTS team is comprised of a general manager, lifestyle director, welcome center manager and a large support team of camp and café attendants, group exercise instructors and personal trainers.

“We plan a variety of programs, camps and activities for all ages to enjoy. Our signature events have become yearly traditions and are enjoyed by generations of Connerton families.”

These include the ‘Noon’ Year’s Eve, a gala celebration for younger residents, Eggstravaganza, the annual Easter egg hunt and Nation Celebration, an Independence Day gathering open to the public. All these, in addition to Hometown Harvest and Winter Wonderland, are eagerly anticipated by residents year after year.

In addition, adults can enjoy weekly and monthly activities such as fitness classes, Parents Night Out, Men’s Brew & Poker Nights, Scotch and Cigar Nights, Ladies Design with Wine, Margarita Madness and Girls’ Night Out.

There are also family-specific events like the Polar Bear Plunge, Dive-in Movies, Star Party & Camp Out and Jingle Bell Rock.

At the resort-style waterpark with its big splash pool, kids can enjoy the Wiggles and Giggles fitness classes, music classes, arts and crafts events, poolside snow cones and cotton candy, Social Sandbox, Kids Fearful Factor and Lil Campers’ Summer Camp.

Connerton celebrated its hallmark event of 2017 with Operation Finally Home, a cooperative effort that awarded a deserving veteran and his family with a mortgage-free home in the community.

As Connerton resident Connie Maas attests: “One of the main reasons we moved here was because of the community lifestyle. There are monthly activities planned for residents and families and when our friends visit they are always awed by how beautiful Club Connerton is. Our grandchildren call it water world! It’s the best!”

The only leisure management team in place since Connerton’s inception, WTS provides the community with numerous opportunities to recreate, socialise and have fun. “We’ve grown smaller programs into signature events over the last 10 years with upwards of 600 resident families attending,” says Gallogly. “Our largest and most popular event is Connerton’s Nation Celebration, now in its fourth year with some 8,000 attendees last year. It works to expose the community to prospective buyers, allowing them to mingle with Connerton residents while enjoying a fireworks show, food truck rally, carnival games, DJ, mini golf, craft market, beer garden, bouncers and slides.”

Commenting on the enduring relationship between WTS and the Connerton community, Homeowners’ Association Board President of property developer The Gibbons Group, W. Stewart Gibbons, said: “Connerton contracted with WTS International over 12 years ago and our relationship has never been stronger. In our view WTS is the most professional and competent company in its field. From the bottom of the market collapse to record-setting sales in 2017, WTS has been a constant and loyal partner. Their team of professionals helps form the soul of Connerton and are beloved by our residents. We couldn’t do better.”.

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