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WTS International Names Catherine Warren as Corporate Operations Director, Spa Division

WTS International is thrilled to announce the appointment of Catherine Warren as Corporate Operations Director, Spa Division.

A well-known and highly regarded figure in the spa and fitness community, Warren is a frequent award winner who has been part of the WTS International family since 2010.

She was the recipient of the 2016 WTS Manager of the Year Award, as the Spa Director at Eau Spa – formerly The Ritz-Carlton, Palm Beach. Under her direction, Eau Spa received the coveted Forbes Five-Star rating for three consecutive years, making it one of only 60 spas in the world to receive this prestigious honor.

Warren was recently named as one of the ‘Top 5 Spa Influencers’ by American Spa Magazine. She’s a regular contributor to a number of beauty, spa and wellness publications, a guest expert on South Florida TV and is a regular speaker and presenter at international industry conferences.

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Warren has also acted as creative director of prominent events such as Eau Spa Mad Hatter’s Party, the Palm Beach Film Festival’s ‘Old Hollywood’ event, the Leukemia and Lymphoma Gala Kick-Off, and the Worth Avenue Yachts’ ‘Spa Yacht Hop.’

In her new position at WTS, Warren will oversee a portfolio of accounts utilizing her considerable skill-set in areas including strategy creation and implementation, resource management, brand development and the integration and management of assets.

Commenting on the appointment, Gary Henkin, President of WTS International, said, “Catherine Warren brings a wealth of experience to our firm. She truly understands the luxury spa market and will be collaborating very closely with our spa directors in her new role. I’m thrilled to have her representing our company at a corporate level.”

An alumnus of Clemson University, Warren earned a BFA in Fine Arts and as an MFA candidate at the University of Alabama, she participated in specialized fine arts studies semesters in India and Italy, as well as being a graduate of ITM in Chiang Mai, Thailand.

She has been recognised for excellence in a range of areas, including content creation and social media, training, revenue growth and management, the development of standard operating procedures, membership management, account maintenance, problem solving, and sales staff support.

Her career includes a number of high-profile positions, including vice president of health & wellness for Carillon Miami Wellness Resort, IBS spa software consultant in Richmond, Virginia, medical spa director and assistant athletic director at the Atlanta Athletic Club, and on-board spa manager with Steiner Leisure in the Hawaiian islands.

“I’m delighted to join WTS,” said Warren. “I’ve learned so much and really grown as a professional with WTS and I truly respect and appreciate the integrity, pursuit of excellence and innovation that only this company can boast. It’s such an honor to be able to work for the best in the industry. I feel such an allegiance to the entire WTS family, and there’s nowhere I would rather be.”

For more information, or to request high resolution images for this piece, please contact us at [email protected].

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WTS International Client Wins Prestigious Gold Award for Lifestyle Program

WTS International (WTS), the spa, fitness, lifestyle consultancy and management firm, is celebrating a longstanding client’s recent accolade.

Connerton Community, a master-planned community near Tampa, Florida, has won a prestigious national Gold Award at the National Association of Home Builders’ (NAHB) National Sales and Marketing Awards gala for Best Lifestyle Program in a Community.

Known as ‘The Nationals,’ the awards honor the best in the building industry for their determination, integrity, creativity and endurance.

Extending over 4,800 acres, Connerton is Pasco County’s largest master-planned, mixed-use community, where WTS currently manages the community’s 10,000 square-foot clubhouse, Club Connerton, and its lifestyle programming.

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Commenting on the company’s involvement, WTS Corporate Operations Director Amy Gallogly said: “WTS has had a wonderful partnership with Connerton for the past 12 years. In 2007 we were engaged as design consultants and to deliver pre-opening services for Club Connerton. Once it opened in 2008 we began managing the amenity center and still operate it to this day.

“In 2017 we added management of the Welcome Center, exposing and educating prospective buyers and realtors about all that Connerton offers and the numerous benefits of this growing community.”

Connerton combines community living with life enrichment and social programs for all ages, together with the beauty of natural, protected spaces with parks and miles of nature trails and boardwalks for biking and hiking.

In addition, its clubhouse, with resort-style pool and fitness center, serves as the community’s social hub where families gather for a day of sun and splashes, or make use of the Fit & Flourish room with all the latest exercise equipment, and yoga, and other group fitness classes.

There’s also a Kidz Zone club for children and the Conner Town Café for snacks and beverages, as well as three tennis courts, a sand volleyball court and basketball court adjacent to the pool. An outdoor amphitheatre and stage for concerts, bands and watching fireworks completes the mix.

Under the guidance of WTS, Connerton offers more programs, events and activities than any other community in the area, enjoyed each day by more than 1,500 residents. As Gallogly explains: “The WTS team is comprised of a general manager, lifestyle director, welcome center manager and a large support team of camp and café attendants, group exercise instructors and personal trainers.

“We plan a variety of programs, camps and activities for all ages to enjoy. Our signature events have become yearly traditions and are enjoyed by generations of Connerton families.”

These include the ‘Noon’ Year’s Eve, a gala celebration for younger residents, Eggstravaganza, the annual Easter egg hunt and Nation Celebration, an Independence Day gathering open to the public. All these, in addition to Hometown Harvest and Winter Wonderland, are eagerly anticipated by residents year after year.

In addition, adults can enjoy weekly and monthly activities such as fitness classes, Parents Night Out, Men’s Brew & Poker Nights, Scotch and Cigar Nights, Ladies Design with Wine, Margarita Madness and Girls’ Night Out.

There are also family-specific events like the Polar Bear Plunge, Dive-in Movies, Star Party & Camp Out and Jingle Bell Rock.

At the resort-style waterpark with its big splash pool, kids can enjoy the Wiggles and Giggles fitness classes, music classes, arts and crafts events, poolside snow cones and cotton candy, Social Sandbox, Kids Fearful Factor and Lil Campers’ Summer Camp.

Connerton celebrated its hallmark event of 2017 with Operation Finally Home, a cooperative effort that awarded a deserving veteran and his family with a mortgage-free home in the community.

As Connerton resident Connie Maas attests: “One of the main reasons we moved here was because of the community lifestyle. There are monthly activities planned for residents and families and when our friends visit they are always awed by how beautiful Club Connerton is. Our grandchildren call it water world! It’s the best!”

The only leisure management team in place since Connerton’s inception, WTS provides the community with numerous opportunities to recreate, socialise and have fun. “We’ve grown smaller programs into signature events over the last 10 years with upwards of 600 resident families attending,” says Gallogly. “Our largest and most popular event is Connerton’s Nation Celebration, now in its fourth year with some 8,000 attendees last year. It works to expose the community to prospective buyers, allowing them to mingle with Connerton residents while enjoying a fireworks show, food truck rally, carnival games, DJ, mini golf, craft market, beer garden, bouncers and slides.”

Commenting on the enduring relationship between WTS and the Connerton community, Homeowners’ Association Board President of property developer The Gibbons Group, W. Stewart Gibbons, said: “Connerton contracted with WTS International over 12 years ago and our relationship has never been stronger. In our view WTS is the most professional and competent company in its field. From the bottom of the market collapse to record-setting sales in 2017, WTS has been a constant and loyal partner. Their team of professionals helps form the soul of Connerton and are beloved by our residents. We couldn’t do better.”.

For more information, or to request high resolution images for this piece, please contact us at [email protected].

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WTS Wins 2015 ISPA Innovation Award

WTS International (WTS), the global spa consultancy and contract operator, has recently been named the recipient of a ISPA 2015 Innovative Award for Experience by the International SPA Association (ISPA).

The ISPA Innovative Awards celebrate ISPA members with creative solutions that were implemented in the last year. This year garnered the most submissions since the inception of the award. Voting by the ISPA membership determined the winners.

WTS submitted the creation and implementation of the “living wall” at Spa Evangeline, located at the Epicurean Hotel in Tampa, FL, Autograph Collection of Marriott International. Susie Hammer, WTS Vice President of Spa, said, “Our goal was to create a unique spa and culinary experience for guests given the theme of the food-focused Epicurean Hotel. A “living wall” of herbs, creating fresh air and fresh treatment ingredients, seemed like the perfect Chef-to-Treatment solution.”

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Spa Evangeline’s “Living Wall”

WTS and Spa Evangeline selected FarmHouse Fresh, a Texan food-based skincare company, whose products are 99.5% natural, to assist in the development of the “living wall” treatment protocols. This allows guests the opportunity to work with a spa sommelier to create custom products picked from fresh herbs for use in their treatment.

“Innovation is the driving force behind growth in the spa industry,” said ISPA President Lynne McNees. “Recognizing the innovation that is occurring within ISPA’s membership will encourage and inspire future ideas.”

For more information, or to request high resolution images for this piece, please contact Mary Pilch Simpkins at [email protected].

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Eau Spa Wins Five-Star Rating from Forbes Travel Guide

We’re delighted to announce that the team at WTS has supported Eau Spa at Eau Palm Beach Resort & Spa in Manalapan Florida, US, in achieving a valuable Five-Star rating from Forbes Travel Guide.

This Five-Star accolade is bestowed only on spas that meet the most stringent hospitality standards in offering exceptional experiences with extraordinary design and facilities, uncompromising service and advanced treatments.

To secure the rating, the spa’s Director, Catherine Warren, was trained using a program designed by WTS and specifically developed around Forbes’ guidelines.

WTS executives were initially trained by Forbes and delivered the program to the team at Eau Spa. Gary Henkin, President of WTS, says: “We took the decision to develop our training program with Forbes to give us the expertise to offer instruction at the highest level. It also ensures we provide our clients with world-class customer service.”

WTS took over the management of Eau Spa in 2010 and worked to improve its customer services scores. The WTS team has been in charge of enhancing procedures at the 19-treatment room, 42,000sq ft (3,902sq m) spa ever since.

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Eau Spa, Forbes 2015 Five Star Winner

Henkin said: “There are only 48 spas in the world with Forbes Five-Star ratings and 27 of these are in the US, so we’re delighted to have been able to work with the team at Eau Spa to enable them to achieve this rating, in recognition of their world class status.

The fact that such a high proportion of Forbes Five-Star properties are in the US indicates how competitive the market is and how vital it’s been for Eau Spa to invest in quality training to enable it to compete at the highest level for the most discerning customers.”

WTS is also working on many other prestigious spas that command Forbes’ Four-Star ratings, including The Spa at Trump Chicago; The Spa at Trump Vegas; The Spa at Trump SoHo, New York and The Spa at Whitebarn Inn.

WTS manages the first four properties and has a contract for operational consultancy with the Spa at Whitebarn Inn.

“The Forbes Five-Star designation is one of the hospitality industry’s highest and most respected accolades,” said Catherine Warren, director of Eau Spa. “This reflects our team’s dedication to providing guests with unparalleled luxury spa experiences that underscore the ‘Pause, Play and Perfect’ vision – time stands still, worries are forgotten and well deserved ‘me time’ is all that remains.”

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Catherine Warren, WTS Spa Director at Eau Spa, Accepting the Forbes 5 Star Award

“An Eau Spa visit is a total sensorial experience,” she continued, “It’s customized to what the client’s mind and body need at the time, delivered with effective and precise technique and injected with fun.”

Racked NY Awards Cornelia Spa at The Surrey #1 of New York City’s Best Luxury Spas

WTS International is thrilled to announce that Racked NY has awarded Cornelia Spa at The Surrey #1 and the Spa at Trump SoHo #6 of New York City’s Best Luxury Spas.

“Sophisticated and minimalist, the Cornelia Spa concentrates on customization, tailoring every treatment to its clients’ age, diet, and stress-specific health and beauty needs. Appointments are preceded by brief consultations, during which personalized plans are drawn up, and services range from Reparative Caviar & Oxygen Quench facials to Champagne Shimmer Pedicures and Hot Stone Massages.”

“It’s fitting that a Trump spa has a menu of massages that feature precious gemstone-infused oils. In addition to its more opulent services, this quiet, Middle Eastern-inspired retreat is one of the only places you can get a traditional Turkish Hammam skin treatment, as well as threading, henna and Ayurvedic therapy.”

—Courtney Iseman

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WTS Spa Clients Win Big in “Forbes 2015 Best Spas”

WTS International is thrilled that 6 WTS properties are winners in Forbes Travel Guide 2015 Star Awards.

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Congratulations to:
Eau Palm Beach Resort & Spa
The Spa at Trump Chicago
The Spa at Trump Las Vegas
The Spa at Trump SoHo
The White Barn Inn & Spa

Special congratulations to Eau Palm Beach Resort & Spa for receiving the highly coveted 5-Star honor.

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Eau Spa, Forbes 2015 Five Star Winner

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Catherine Warren, WTS Spa Director at Eau Spa, Accepting the Forbes 5 Star Award

Blue Harmony Spa Ranks First by Visit Orlando

WTS is thrilled that Wyndham Grand Orlando Resort Bonnet Creek’s Blue Harmony Spa ranks #1 on Visit Orlando’s Top 10 Spas in Orlando.

“This full-service spa provides a variety of treatments in its indoor and outdoor treatment rooms, including massages, facials and manicures with signature products infused with filtered seawater for optimal results. They also offer a vegan nail line, Spa Ritual.”

View the list at Visit Orlando.

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mySpa Miami Ranks #1 in TripAdvisor Miami Award

We are extremely proud to announce that mySpa at the InterContinental Miami was recently ranked #1 in TripAdvisor’s Wellness and Spa Activities in Miami.

The Spa offers personalized downtown Miami spa treatments ranging from massage, skin-care, body-care, and nail therapies –– all tailored to our client’s needs, creating an individualized spa experience.

Congratulations to our dedicated staff!

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Rittenhouse Spa & Club is Honored by Fodor’s Travel

We are extremely proud that the new Rittenhouse Spa & Club has been honored by Fodor’s Travel in its “12 Best New Spas in the U.S.” awards.

“The historic Rittenhouse hosts a small, quiet 3,000-square foot retreat from Philadelphia’s downtown hustle. Within any of 10 treatment rooms, guests can enjoy the signature Rittenhouse Massage using aromatherapy oils or The Quartet, with two therapists (totaling four hands) who perform in a soothing, matching rhythm. The Detox Facial helps congestion and dry skin with help from products like the luxe Natura Bisse and Vermont’s organic darling Tata Harper. In a hurry? The Honey Scrub exfoliates while a rich C+C Vitamin Body Cream is massaged into your skin. Of course, guests have access to the sauna, steam rooms, and an indoor pool. Hungry? The four-diamond restaurant, Lacroix will supply a healthy spa meal.”

To see the full list, click here.

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